Source : http://www.valueinvestingnews.com/scam-review-springhill-suites-houston-medical-center
Springhill Suites Houston Medical Center/Reliant Park: Traveler Reviews
Ranked #91 of 425 hotels in Houston
50 Reviews
50 reviews from our community
Trip type
Family reviews (16)
Couples reviews (6)
Business reviews (17)
Solo travel reviews (5)
Friends reviews (3)
“A Scam!” - While this hotel is clean, I would NOT recommend staying here, especially if you need to rely on taxis for transportation. First, we asked for three days in a row for the drain in the bath/shower to be unclogged, which was never done. Standing in inches of water while taking a shower is not my idea of fun. Much worse however, was the scam the hotel seems to be running regarding taxis and car service. The last night of my stay, I requested an early morning cab to go to the airport. I was told it would be taken care of. Shortly after, the front desk called my room, asking if I wouldn’t prefer a town car. I was told this was suggested because the cab drivers had been adding extra distance to rides to drive up the cost of the fare. Since I had taken a cab from the airport to the hotel, I had a sense of the cost, and felt confident that I could be firm with the cab driver, especially since the cost of the town car was quoted at $10 more. The next morning, I showed up in the lobby at 4:45 am for my cab. The person at the desk informed me that no cab had been called, that ‘cabs don’t work that way’ here, and strongly suggested (again) that a town car be called, since that was the only way to be sure of a quick arrival. The price this person quoted me was now $5 more than a cab ride, and feeling desperate, I agreed. Once in the town car, I asked the driver if there was any arrangement with the hotel to pass along part of the fare to the hotel. He acknowledged that there was. I believe this is reprehensible. I should add that the three times I took a regular cab in Houston, the service was prompt and pleasant.Stayed July 2008
“Business trip to Houston” - Rooms are nice and clean, but the beds are a bit hard and the AC unit (and in houston, you will need that running) is a bit loud. The common areas like the hallway and the lobby were very warm, not quite as warm as it was outside, but the AC was clearly not being used in those areas. Breakfast was good, staff nice and helpful, not a bad place to stay, but could have been a bit better.
“So comfy!!” - I really liked our stay at this hotel this weekend. The front desk lady was very nice, treated us with courtesy and respect. Everything was hassle free. The beds, pillows and comforters were nice, soft and comfortable. Our room was quiet and we were able to sleep well. The continental breakfast was very nice, waffles, fruit, cereal, yogurt, eggs and sausage. I would recommend this hotel to anyone.
Liked — Friendly atmosphere and comfortable bed, Close to nice restaurants
Disliked — Nothing
“Wonderful stay” - Stayed here for 4 nights during the NCAA tournament. Located about 1/2 mile (easy to walk) from Reliant Stadium. Suite was very comfortable and the flat screen tv in the living room was awesome.
Breakfast was generally good. Waffle bar, juice, pastries, yogurt, oranges and apples. Egg and sausage was mediocre.
Two computers, a printer, and a fax machine in an alcove off the dining room.
Customer service was great. Had a small problem with the mini-fridge and maintenance came within 5 minutes.
Only issue would be the air conditioner unit in the bedroom. Light sleepers might find it noisy.
Liked — location
Disliked — noisy air conditioner but not a big problem
Stayed March 2008, traveled with friends
“Decent accomodations” - The room was clean, and I had no issues with my stay.
Stayed November 2007, traveled on business
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